Property Management
ePremium Is Changing Carriers — Here’s What Property Managers Need to Know (and Where to Turn)
ePremium is changing its carrier partner and rebuilding its insurance program. If you’re a property management company using ePremium today, that means disruption — for your team and for every renter in your portfolio.
If you’ve landed on this page, you’re probably already feeling it. Maybe residents are getting cancellation notices. Maybe your leasing team is fielding confused calls. Maybe you’re just doing your homework before things get worse. Either way, you’re in the right place.
This post explains what’s happening with ePremium, what it means for your properties, and what alternatives property managers are switching to right now.
What’s happening with ePremium?
ePremium is parting ways with its current insurance carrier and transitioning to a new carrier partner. On paper, that’s a business decision. In practice, it means the underlying policies your residents hold are changing, and in many cases, residents are being required to purchase new renters insurance policies or update their interested party to remain compliant.
That creates a cascade of headaches:
Resident confusion: Renters are receiving notices about their existing policy and don’t understand why they need to act.
Compliance gaps: During the transition, some residents may fall out of compliance — exposing your properties to liability.
Leasing team burden: Your staff ends up fielding calls, chasing residents, and manually tracking who has re-enrolled.
Re-enrollment friction: Asking an entire resident base to buy new policies is a massive lift with a high drop-off rate.
We’ve already spoken with multiple property management companies navigating this exact situation and the message is consistent: the transition has been disruptive, and the re-enrollment process is creating real compliance risk.
The core problem: When a renters insurance platform changes carriers, it’s not just a backend swap. Every active policy is affected, and residents have to take action. That’s a massive disruption and it falls on your team to manage it. Trust us we know! Glazd switched carriers and our team did everything in our power to make sure it didn’t fall onto our property management partners.
What to look for in an ePremium alternative
Not all renters insurance compliance platforms are the same. Before you switch, here’s what to evaluate:
- Compliance automation: Can the platform automatically track resident compliance, send reminders, and flag gaps without your team chasing it manually?
- Resident experience: How easy is it for renters to enroll, upload proof of third-party insurance, or purchase a policy directly?
- Property management integrations: Does it integrate with your PMS so you have a single source of truth?
- Migration support: Will the vendor help you move your portfolio or will you be figuring it out alone?
Why property managers are switching to Glazd
Glazd is a renters insurance compliance platform built specifically for property management companies. We handle the complexity of tracking, enforcing, and documenting renters insurance compliance so your team doesn’t have to.
Compliance without the chaos
Glazd automatically monitors insurance status across your entire portfolio. When a resident’s policy lapses or they fail to provide proof, Glazd flags it and triggers automated follow-up without your leasing team lifting a finger.
Flexible for renters, airtight for owners
Residents can bring their own renters insurance or purchase a policy through Glazd. Either way, compliance is tracked and documented in one place. No more chasing PDFs or manually logging policy details.
Smooth migration from ePremium
We’ve helped property management companies migrate from other platforms and we know how to do it cleanly. We’ll work with your team to map your portfolio, transfer resident data, and get everyone re-enrolled without the disruption you may have experienced.
Ready to move your portfolio to Glazd?
We’ll help you migrate cleanly — no disruption, no compliance gaps, no confused residents.
Frequently asked questions
My residents already bought ePremium policies do they need to re-enroll with Glazd?
We’ll work with you on a migration plan that minimizes disruption. In most cases, residents with active third-party policies can upload proof and be compliant from day one. Residents who were purchasing through ePremium directly will need update their interested party, but Glazd makes that process simple and fast.
How long does it take to switch from ePremium to Glazd?
Most property management companies are fully onboarded within a few weeks. The timeline depends on portfolio size and your PMS setup our team will give you a realistic estimate during your initial call.
What property management systems does Glazd integrate with?
Glazd integrates with the leading PMS platforms. Reach out to confirm compatibility with your specific setup.
What happens if a resident doesn’t have renters insurance?
Glazd automatically enrolls units into your custom built master insurance policy. Any tenant that doesn’t want to buy a renters insurance policy can literally do nothing and they will be enrolled into the master policy for a low monthly cost.
Is Glazd only for large property management companies?
No. Glazd works for portfolios starting at 100 units. Whether you manage 100 units or 5,000, the compliance challenge is the same and so is our solution.
Bottom line
The ePremium carrier change is a disruption that property managers didn’t ask for and didn’t budget for. The good news is you don’t have to ride it out you can move to a platform built for stability, automation, and a resident experience that doesn’t require your whole team to babysit compliance.
Glazd was built to solve exactly this problem. If you’re evaluating alternatives, we’d love to show you how it works.